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In which we are vexed...
Feb. 27th, 2007 01:49 pmOne of my biggest pet peeves - Don't tell me that /I/ did or did not do something when it is not true. Especially as a customer service person, do not tell me I did not call or speak to someone in your department simply based on whether there is a record made of it in my account. I've worked customer service too often not to know that just because a rep didn't note a call doesn't mean it didn't happen. And I /hate/ being called a liar (essentially) or being told third hand that I "could not" have done something simply because their department didn't make note of it.
My cell phone broke on the 22nd. I have insurance, so I called and they told me they'd send me out a replacement within 1 to 2 business days. They also said that I would have to sign for it, so I went out of my way to make certain I was home the next day. Mid-day, the Viking backed the car out of the garage to go somewhere and ran /over/ the phone, which had been left propped against the garage door, in the path a car would have to take to back out. Now, to a certain degree, I don't blame the delivery person. The walks up to the front and back door are not cleared (we've just had too much on and off snow to keep them cleared, and we come and go out of the garage, so it's the clearest path. But why put it in the direct path of a vehicle, rather than to the side? And why not at least make an attempt to get someone's attention to deliver it, since we had a /house/ full of people?
Anywho, I called on the 23rd, explained the situation, was bounced from warranty to insurance, explained it again, and the guy said he'd send me out a replacement for the replacement within 1-2 business days. This was a Friday, so I didn't really expect it until yesterday or today. But as it's already 2, I called to see why it hadn't arrived yet. The bozo on the other end of the line said that I hadn't ("couldn't have") talked to insurance (I had double checked, as they tend to send you to warranty first, so I /know/ I talked to insurance and not some other department.) Then he was hostile-polite to me the entire call. When I asked for clarification, he acted like I was a child, and when I repeated back my understanding of the situation, he huffed "Yes, now can we continue?" None of it was anything I could call him on with a supervisor, as it was that passive agressive "overly polite words but bitchy intonation" stuff that you can't prove, but I'm just /seething/.
And now, it's 2-3 business days before I'll have a phone again.
So, I guess this is a long way of saying "if you've tried to call, I haven't received it, and I'm likely in a bad mood so be warned."
My cell phone broke on the 22nd. I have insurance, so I called and they told me they'd send me out a replacement within 1 to 2 business days. They also said that I would have to sign for it, so I went out of my way to make certain I was home the next day. Mid-day, the Viking backed the car out of the garage to go somewhere and ran /over/ the phone, which had been left propped against the garage door, in the path a car would have to take to back out. Now, to a certain degree, I don't blame the delivery person. The walks up to the front and back door are not cleared (we've just had too much on and off snow to keep them cleared, and we come and go out of the garage, so it's the clearest path. But why put it in the direct path of a vehicle, rather than to the side? And why not at least make an attempt to get someone's attention to deliver it, since we had a /house/ full of people?
Anywho, I called on the 23rd, explained the situation, was bounced from warranty to insurance, explained it again, and the guy said he'd send me out a replacement for the replacement within 1-2 business days. This was a Friday, so I didn't really expect it until yesterday or today. But as it's already 2, I called to see why it hadn't arrived yet. The bozo on the other end of the line said that I hadn't ("couldn't have") talked to insurance (I had double checked, as they tend to send you to warranty first, so I /know/ I talked to insurance and not some other department.) Then he was hostile-polite to me the entire call. When I asked for clarification, he acted like I was a child, and when I repeated back my understanding of the situation, he huffed "Yes, now can we continue?" None of it was anything I could call him on with a supervisor, as it was that passive agressive "overly polite words but bitchy intonation" stuff that you can't prove, but I'm just /seething/.
And now, it's 2-3 business days before I'll have a phone again.
So, I guess this is a long way of saying "if you've tried to call, I haven't received it, and I'm likely in a bad mood so be warned."
